Refund policy
Return and refund policy
Right of withdrawal — 14 days
In accordance with article L221-18 of the French Consumer Code, you have fourteen (14) days from receipt of your order to withdraw, without giving any reason and without penalty.
How does it work?
- Send us an e-mail at contact@finisherzone.fr with your order number. No photo and no justification will be asked of you.
- We send you the return address within 48 hours.
- You return the product within 14 days of your request. Return postage is at your expense.
- We refund the full amount paid, including the original delivery costs, no later than 14 days after we receive the parcel or after you provide proof that it was sent.
The refund is issued to the payment method used for the purchase.
Damaged, faulty or non-conforming product
This is not a withdrawal but the legal guarantee of conformity (articles L217-1 et seq. of the French Consumer Code), which applies for two years from delivery.
Contact us at contact@finisherzone.fr with your order number and, if you can, a photo of the problem (it helps us process your request faster, but it is not a condition).
You are entitled, at your choice, to repair or replacement of the product free of charge and within 30 days. If we cannot do so, you may obtain a price reduction or a full refund upon return of the product.
Return costs for a non-conforming product are entirely at our expense.
You also benefit from the legal guarantee against hidden defects (articles 1641 to 1649 of the French Civil Code), for two years from the discovery of the defect.
Lost parcel
If your parcel is declared lost by the carrier, we will either resend it or refund you in full — your choice.
Exceptions to the right of withdrawal
Only goods made to your specifications or clearly personalised at your request are excluded from the right of withdrawal, in accordance with article L221-28 3° of the French Consumer Code.
All our other products, including those bought on promotion, in a sale or as part of a bundle, carry the right of withdrawal and the legal guarantees on the same terms as a full-price product.
Mediation
If a dispute with our customer service remains unresolved, you may use a consumer mediator free of charge. Their details are set out in our legal notice.
If you live in the European Union, you may also use the European Commission's online dispute resolution platform.
Last updated: 2 August 2026